Website Terms and Conditions

Last updated: 29/4/26

These Website Terms and Conditions apply to your use of this website, including any pages, blog posts, free resources, lead magnets, enquiry forms, booking forms, audit forms, videos, downloads, templates, training materials, and other content made available through this website.

This website is owned and operated by The Ivy Lead Limited, a New Zealand company, trading as Ecommerce Marketing NZ & AU and/or EcommerceMarketing.co.nz.

By accessing or using this website, submitting an enquiry, downloading a resource, booking a call, or using any content on this website, you agree to these Terms. If you do not agree with these Terms, please do not use this website.

1. About This Website

This website provides information about ecommerce marketing, digital strategy, paid advertising, search engine optimisation, AI search optimisation, conversion strategy, audits, consulting, training and related business services.

The content on this website is provided for general business, marketing and educational purposes only. It is not intended to be personal, financial, legal, accounting, tax, investment or professional advice specific to your business.

You should not rely on website content, free resources, lead magnets, articles, videos, checklists, templates, calculators or other general materials as a substitute for advice tailored to your specific situation.

2. Business-To-Business Use

This website, our resources, audits, consulting, training and marketing services are intended for businesses and people acting for business or commercial purposes.

They are not designed for personal, household or consumer use.

Where you engage with us for business or commercial purposes, you confirm that you are doing so in trade or on behalf of a business.

3. Separate Service Agreements May Apply

These Terms apply to your use of this website and any general resources or interactions made available through it.

If you purchase or engage The Ivy Lead Limited for paid audits, consulting, training, strategy sessions, marketing services, advertising services, SEO services, AI search optimisation, coaching or any other paid work, separate proposal terms, invoices, service agreements, statements of work or written contracts may also apply.

Those separate documents may set out the specific scope, deliverables, fees, payment terms, timelines, cancellation terms, client responsibilities, access requirements, intellectual property terms and other conditions for that service.

If there is any inconsistency between these Website Terms and a signed written agreement between you and The Ivy Lead Limited, the signed written agreement will take priority to the extent of that inconsistency.

4. Business Scalability Audits, Enquiry Forms And Questionnaires

If you book a Business Scalability Audit, discovery call, consultation, training session or strategy-related session, we may ask you to provide information about your business.

This may include your name, contact details, website URL, business goals, revenue, website traffic, conversion rate, advertising spend, current marketing activity, products, challenges, priorities and other information that helps us understand your business.

We use this information to prepare for and conduct the meeting, understand your needs, assess whether we may be able to help, prepare recommendations, provide quotes or proposals, and keep appropriate internal records of our enquiry and meeting history.

You are responsible for ensuring that any information you provide to us is accurate, lawful, not misleading, and that you have authority to share it with us.

A free Business Scalability Audit is a high-level business and marketing conversation. Unless we agree otherwise in writing, it is not a full strategic plan, financial review, legal review, accounting review, technical audit, advertising audit, SEO audit, conversion audit or guaranteed diagnosis of every issue affecting your business.

5. Use Of AI Note-Taking, Recording And Transcription Tools

We may use AI note-taking, recording, transcription, meeting summary or AI assistance tools, including tools such as Fathom, Fireflies, Claude or similar providers, during or after audits, consultations, training sessions, discovery calls, strategy sessions or client meetings.

These tools help us take accurate notes, prepare follow-up, create proposals or quotes, maintain internal client notes and business records, remember previous conversations, and provide a better service if you choose to work with us now or in the future.

Depending on the tool and settings used, meeting data may include audio recordings, video recordings, transcripts, summaries, participant names, email addresses, meeting titles, meeting links, business information, website details, goals, marketing challenges, revenue information, advertising information and other information discussed during the meeting or provided through our forms.

Where a meeting is recorded, transcribed or summarised using an AI tool, we will take reasonable steps to notify you. By attending a meeting where this has been disclosed, you acknowledge that the meeting may be recorded, transcribed or summarised for business purposes.

After a meeting, we may use meeting notes, transcripts, summaries, form responses or other information you provide to prepare internal notes, proposals, quotes, recommendations, follow-up emails, strategy documents or service-related materials.

If you do not want a meeting to be recorded, transcribed or summarised using an AI tool, please tell us before or at the start of the meeting.

We may retain meeting notes, transcripts, summaries, form responses and internal client notes for future reference, including where you do not become a client immediately but may choose to work with us later. This helps us keep an accurate internal record of previous conversations, avoid asking you to repeat information, and provide more relevant follow-up.

Our use of these tools is also subject to the relevant third-party provider’s terms, privacy policy and data handling practices. We are not responsible for outages, errors, data loss, transcription inaccuracies, AI-generated inaccuracies, hallucinations, omissions or changes to those third-party tools.

Our handling of personal information is explained further in our Privacy Policy.

6. Free Resources, Lead Magnets And Educational Materials

From time to time, we may provide free resources, lead magnets, guides, checklists, templates, calculators, frameworks, videos, email content, training materials or other educational resources.

These resources are provided for general information and educational purposes only. They are not tailored advice and should not be treated as a promise, guarantee or recommendation that a particular strategy, tool, channel, campaign or tactic will work for your business.

You are responsible for deciding whether and how to use any resource, recommendation, idea or information provided through this website.

7. No Guarantees Of Results

We do not guarantee that you will achieve any particular result from using this website, downloading our resources, attending a free audit, engaging with our content, purchasing training, receiving consulting, or engaging us for marketing services.

Marketing and ecommerce outcomes depend on many factors outside our control, including your products, offer, pricing, margins, stock levels, website, customer service, competition, budget, platform performance, tracking accuracy, implementation, market demand, economic conditions, and changes to third-party platforms.

Any examples, case studies, testimonials, revenue figures, traffic increases, conversion improvements, return on ad spend, rankings, growth rates or other results mentioned on this website are examples only. They do not guarantee that you will achieve the same or similar results.

8. Case Studies, Testimonials And Examples

Case studies, testimonials and examples on this website are provided to illustrate the type of work we do and the types of outcomes that may be possible in particular circumstances.

They may not represent typical results. Your results may vary.

Some case studies or examples may be summarised, anonymised, edited for clarity, or limited to information we are authorised to share.

You should not rely on any case study, testimonial or example as a guarantee of future performance.

9. Third-Party Platforms, Tools And Services

Our website, resources, recommendations and services may refer to or rely on third-party platforms, tools and services such as Google, Meta, Shopify, Pinterest, WordPress, Shopify , Google Analytics, Google Ads, Google Merchant Center, email platforms, CRM systems, AI tools, go high level, website plugins, apps, hosting providers, payment processors, calendar tools, video meeting tools and other software providers.

We do not own or control these third-party platforms.

We are not responsible for any third-party platform outage, error, policy change, account restriction, account suspension, data loss, tracking issue, reporting discrepancy, pricing change, algorithm change, rejected advertisement, plugin conflict, app issue, integration problem, or other action or omission by a third-party provider.

Your use of third-party platforms is subject to the relevant provider’s own terms, policies and privacy practices.

10. Intellectual Property

Unless otherwise stated, all content on this website and in our resources is owned by or licensed to The Ivy Lead Limited.

This includes text, graphics, images, videos, downloads, templates, worksheets, checklists, frameworks, calculators, training materials, prompts, diagrams, page layouts, systems, methods, names, service descriptions, and other intellectual property.

You may view and use website content and free resources for your own internal business purposes only.

You must not, without our prior written permission:

  • copy, reproduce, republish, distribute, sell or commercially exploit our content;
  • share paid or gated materials with others who have not been authorised to access them;
  • remove branding, copyright notices or attribution;
  • adapt our templates, frameworks, systems or methods for resale or reuse as your own;
  • use our materials to train, develop or provide competing services;
  • upload our resources into public databases, AI training sets or shared repositories; or
  • claim our content, systems, templates or methods as your own.

All rights not expressly granted are reserved.

11. Permitted Use Of This Website

You agree to use this website lawfully and in a way that does not damage, disable, interfere with or impair the website or our business.

You must not:

  • use this website for unlawful, misleading, harmful or fraudulent purposes;
  • attempt to gain unauthorised access to the website, server, systems or accounts;
  • introduce viruses, malware, harmful code or other malicious technology;
  • scrape, harvest, copy or extract website content at scale without permission;
  • misuse forms, booking systems or contact details;
  • impersonate another person or business;
  • submit false, misleading or unauthorised information; or
  • use this website or our resources in a way that infringes the rights of any other person.

12. User-Provided Information

If you submit information through this website, including through contact forms, booking forms, questionnaires, audit forms, comments, email replies or other communication channels, you confirm that:

  • the information is accurate and not misleading;
  • you have the right and authority to provide it;
  • it does not infringe another person’s rights;
  • it does not contain unlawful, confidential or sensitive information that you are not authorised to share; and
  • we may use it for the purpose for which it was provided and for related business purposes, subject to our Privacy Policy.

Please do not submit confidential, commercially sensitive, personal or third-party information unless it is reasonably necessary for the enquiry, audit, consultation or service you are requesting and you have authority to share it.

13. Privacy And Personal Information

We collect, use, store and handle personal information in accordance with our Privacy Policy.

This may include information you submit through forms, bookings, downloads, audits, consultations, calls, emails, analytics tools, advertising platforms, cookies and other website technologies.

We may also use trusted third-party AI tools to help organise notes, summarise meeting information, draft follow-up, prepare quotes or proposals, and maintain internal business records relating to enquiries, audits, consultations and client work.

Our Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with, how long we may keep it, and how you can contact us about privacy matters.

By using this website, submitting information, booking a call or downloading a resource, you acknowledge that you have read or had the opportunity to read our Privacy Policy.

14. Email Marketing And Communications

If you subscribe to our email list, download a resource, submit an enquiry, book a call, attend an audit, or otherwise engage with us, we may send you relevant follow-up communications, educational content, marketing insights, offers, reminders or service-related messages.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

We may still send you non-marketing communications where necessary, such as replies to enquiries, booking information, service updates, proposals, invoices, or other communications related to work you have requested.

15. Website Availability And Accuracy

We aim to keep this website accurate, current and available, but we do not guarantee that the website or any content will always be available, error-free, secure, complete or up to date.

We may update, remove, replace, suspend or discontinue any part of the website at any time without notice.

We are not responsible for any loss, interruption, error, delay or technical issue arising from your use of this website.

16. Third-Party Links

This website may include links to third-party websites, tools, resources or platforms.

These links are provided for convenience only. We do not endorse, control or accept responsibility for third-party websites, content, policies, products, services, security, accuracy or practices.

You access third-party websites and tools at your own risk.

17. Limitation Of Liability

To the fullest extent permitted by law, The Ivy Lead Limited, its directors, contractors, employees and representatives will not be liable for any loss, damage, cost, expense, claim or liability arising from or in connection with:

  • your use of this website;
  • your reliance on website content, resources or general educational materials;
  • your use or implementation of any strategy, idea, recommendation, framework, template or resource;
  • third-party platform changes, outages, account issues or data inaccuracies;
  • errors, omissions, delays, interruptions or technical problems;
  • loss of revenue, profit, opportunity, goodwill, data or business; or
  • indirect, consequential, special or incidental loss.

Where we cannot lawfully exclude liability, our liability will be limited to the maximum extent permitted by law.

Nothing in these Terms limits, excludes or modifies any rights, remedies or guarantees that cannot be limited, excluded or modified under applicable law.

18. Business Customers And Consumer Guarantees

Our website, resources, audits, consulting, training and services are intended for business and commercial use.

Where you acquire services from us for business purposes, and where permitted by law, you agree that any consumer guarantees or protections that may be contracted out of are excluded to the fullest extent permitted by law, provided it is fair and reasonable to do so.

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded.

More specific terms for paid services may be included in our proposals, invoices, statements of work or service agreements.

19. Indemnity

You agree to indemnify The Ivy Lead Limited, its directors, contractors, employees and representatives against any loss, damage, cost, expense, claim or liability arising from:

  • your breach of these Terms;
  • your misuse of this website or our resources;
  • information you provide to us that is false, misleading, unlawful or unauthorised;
  • your use or implementation of any website content, resource, strategy, recommendation or idea; or
  • your infringement of any third-party rights.

20. Changes To These Terms

We may update these Terms from time to time by posting an updated version on this website.

The updated Terms will apply from the date they are published, unless stated otherwise.

Your continued use of this website after the Terms are updated means you accept the updated Terms.

21. Governing Law And Jurisdiction

These Terms are governed by the laws of New Zealand.

You agree that any dispute relating to these Terms, this website, our resources or our services will be subject to the exclusive jurisdiction of the New Zealand courts.

22. Contact Us

If you have any questions about these Terms, please contact:

The Ivy Lead Limited
Trading as Ecommerce Marketing NZ & AU and/or EcommerceMarketing.co.nz
Email: admin[@]ecommercemarketing.co.nz
Website: https://www.ecommercemarketing.co.nz/