Client T, an outdoor clothing and gear retailer, faced significant challenges with their digital marketing efforts. Their Google Ads and Meta Ads campaigns were underperforming, leading to financial strain. The team, overwhelmed by technical jargon and lacking clear guidance from previous agencies, recognized the need for a rapid transformation and a more professional approach.
To address these issues, we conducted a comprehensive digital marketing audit and provided an 8-week Growth Marketing Coaching program. This initiative empowered the team with essential knowledge and skills, enabling them to elevate their digital marketing standards across all touchpoints. As a result, Client T experienced a significant improvement in their return on ad spend (ROAS) and overall profitability.
In just four months, we transformed their digital marketing from a money pit into a profitable machine. Through strategic coaching and hands-on campaign management, we helped them:
- Elevate their messaging and audience targeting to attract higher-quality traffic.
- Align their internal processes, team knowledge, and marketing plan for measurable results.
- Accelerate their traffic, ad budgets, and promotions by tripling their website’s conversion rate and optimizing their campaigns for profitability.
The result? A marketing machine they could confidently feed money into and watch as customers—and profits—flowed out the other end.
The Problems They Faced
- Time: The team was time-poor, with no bandwidth to decode cryptic acronyms used by their agency or metrics in their ad accounts.
- Team: Their agency confused and bamboozled them with technical jargon, offering no clarity or actionable insights.
- Speed: to save money they opted to choose marketing providers at a low cost, who operated at a slow pace, allowing losses to pile up.
- Meta Ads Mismanagement: Their Meta Ads campaigns hemorrhaged money, delivering little to no return on ad spend (ROAS).
- Google Ads Wasted Spend: The bulk of their Google Ads budget went toward brand-name campaigns, driving traffic they could have acquired for free through SEO.
- Profitability Crisis: Overheads kept rising, but profits were non-existent. They lacked alignment in their plan, messaging, audiences, and website conversion strategy.
Our Approach
1. Audit and Analysis
We began with a comprehensive digital marketing audit to assess their challenges and identify opportunities. This included reviewing their ad accounts, analyzing their website’s performance, and uncovering inefficiencies in their current strategy.
2. Coaching and Knowledge Building
To empower the “Client T” ” team, we delivered an 8-week Growth Marketing Coaching program. This helped them understand:
- The fundamentals of Google Ads and Meta Ads.
- They Money Metrics and what needed to change to grow sales and profits (not just their marketing budget)
- How to turn your website into a kick ass sales person
- How to align their campaigns with their most profitable products and ideal audiences.
- Magnetic customer messaging and funnels.
- How to attract more high quality ready to buy traffic with SEO.
3. Implementation and Optimization
- Meta Ads: We restructured their campaigns to focus on high-margin products and profitable funnels. Boosting posts was replaced with strategically planned ads targeted at their ideal audiences.
- Google Ads: We eliminated wasteful spend on brand-name campaigns and optimized their budget for non-branded, high-intent keywords.
- Website: By enhancing their website’s ability to convert visitors into customers, we tripled their conversion rate from 1.4% to 4.1%.
4. Scaling for Growth
Once the campaigns became profitable, we scaled their ad spend strategically, ensuring every dollar delivered a significant return.
The Results
Google Ads:
- Increased ROAS from 5.3 to 22.7, quadrupling profitability within four months.
- Stopped wasting money on brand-name campaigns, reallocating the budget to high-performing products.
- Scaled up budgets once they were profitable.
- Dialing into their ideal target market
- Have a marketing machine to drive in store sales as well as online
Meta Ads:
- Turned unprofitable campaigns into consistent revenue generators by targeting the right audiences with tailored messaging.
- Doubled the return on ad spend of their Google ads. from 10x to 20+x
- Spend money on higher profit products.
- Have a marketing machine to drive in-store sales as well as online
SEO:
- Achieved a 66% increase in organic traffic within the first two months by targeting less competitive, high-value keywords.
- Improved search visibility, bringing in more qualified traffic aligned with their ideal customer profile.
Website Optimization:
- Tripled the website’s conversion rate, turning it into a powerful sales machine.
- Improved returning customer rate from 7% to a significantly higher percentage with better engagement strategies.
Overall Sales Growth:
Their online sales Doubled in the first month and had 4.7x since we started with them.
- 176% increase in gross sales (online and in-store) over the past 90 days.
Insights & Takeaways
- Understand Your Metrics:
- Knowing ROAS, customer acquisition costs, and conversion rates is crucial for long-term success.
- Focus on CRO:
- A well-optimized website can multiply the value of your ad campaigns.
- Strategic Scaling:
- Only scale ad spend once you’ve achieved a profitable foundation.
- SEO Matters:
- Effective SEO reduces reliance on paid ads and drives sustainable growth.
Ready to Transform Your Marketing?
If your business is struggling with profitability, overwhelmed by digital marketing metrics, or unsure how to align your team, ads, and website, we can help. Book a Marketing Machine Audit today to uncover actionable insights and start building your pathway to growth.